Refund policy
1. Eligibility for Returns & Refunds
1.1 Perishable Items
Perishable items cannot be returned. However, you may request a refund or replacement if:
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The product arrived damaged or spoiled
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The product was delivered past its expiration date
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The product delivered was incorrect
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The product was missing from your order
Requests must be made within 24 hours of delivery, along with a photo of the issue (e.g., damaged or spoiled item).
1.2 Non-Perishable Items (e.g., packaged goods, beverages, household items)
Non-perishable items may be returned or refunded if:
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They are unopened and in original condition
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They were delivered damaged or defective
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The wrong item was delivered
Requests must be made within 24 hours of delivery.