Terms of service

Terms of Use – Online Grocery Store

Last updated: 03/12/2025

Welcome to Brazilian Food and Grocery Moncton. By accessing or using our website, mobile app, or services (“Services”), you agree to the following Terms of Use. Please read them carefully. If you do not agree, you may not use our Services.

1. Acceptance of Terms

By using our Services, you confirm that you are at least 18 years old (or using the Services under the supervision of a parent/guardian) and legally capable of entering into a binding agreement.

2. Use of the Website & Services

You agree to:

  • Use the Services only for lawful purposes

  • Not interfere with the operation, security, or functionality of the site

  • Not create fraudulent accounts or place false orders

  • Provide accurate and up-to-date information

We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.

3. Account Registration

To place an order, you may need to create an account. You are responsible for:

  • Keeping your login credentials secure

  • All activity under your account

  • Updating personal information as needed

We are not liable for losses arising from unauthorized account use.

4. Products & Pricing

  • Prices, discounts, and availability may change without notice.

  • Product photos are for representation; actual items may vary.

  • In rare cases, items may be out of stock; substitutes or refunds may be offered.

  • We strive for accuracy but errors in pricing or product information may occur.

If a pricing error occurs, we may cancel or adjust the order with notice.

5. Orders & Payment

By placing an order, you agree that:

  • You have the right to use the chosen payment method

  • Payment must be completed before order processing (unless Cash on Delivery applies)

  • Orders may be cancelled if payment fails or fraud is suspected

Accepted payment methods: Debit, Credit, cash and e-transfer.

6. Delivery

  • Delivery slots are subject to availability.

  • Delivery times are estimates and may vary due to traffic, weather, or operational delays.

  • You must be available to receive the order at the provided address.

  • If you miss the delivery, re-delivery charges may apply.

We are not responsible for spoilage due to late pickup by the customer.

7. Returns, Replacements & Refunds

Our Return & Refund Policy governs issues related to:

  • Damaged, spoiled, or incorrect products

  • Missing items

  • Non-perishable goods returns

Please review our Return & Refund Policy for full details.

8. User Conduct

You agree not to:

  • Engage in abusive behaviour toward delivery staff or support agents

  • Post offensive, defamatory, or misleading content

  • Use bots or automated systems to interact with our platform

Violation may result in account suspension or legal action.

9. Intellectual Property

All logos, trademarks, images, text, and content on the site belong to Brazilian Food and Grocery Moncton or our licensors. You may not copy, modify, distribute, or use content without permission.

10. Limitation of Liability

To the maximum extent allowed by law, Brazilian Food and Grocery Moncton is not liable for:

  • Indirect, incidental, or consequential damages

  • Losses due to delays, delivery issues, or product unavailability

  • Errors caused by user-provided information

You agree to use the Services at your own risk.

11. Indemnification

You agree to indemnify and hold Brazilian Food and Grocery Moncton, its employees, and partners harmless from any claims, losses, or damages arising from your use of the Services or violation of these Terms.

12. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect and use your data.

13. Changes to Terms

We may update these Terms at any time. Continued use of the Services after changes means you accept the revised Terms.

14. Contact Us

If you have questions about these Terms, contact us at:
📧 bfgrocerymoncton@gmail.com
📞 (506)889-8986